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Read full review of Westlake Financial Services. westlake financial required the addition of a nearly $5000 fee on top of a 20% interest rate for a subprime auto loan on a $7000 car with a $3000 down payment. Data privacy and security practices may vary based on your use, region, and age. Don't give up without a fight! Login to view inventory, get pre-qualified and set up a test drive today! iPad. Westlake Financial Services is a privately held, Internet-based finance company specializing in the purchase and maintenance of high- and low-risk automotive installment agreements. Charges can hurt your credit score and stay on your credit report for up to seven years whether you pay them or not. Questions? One or more WestLake Financial Payment may be deferred until the end of the contract term for customers experiencing temporary WestLake Financial Payment difficulties. Lenders can be a lot more forgiving/lenient if you're just up front and honest with them. How many employees does WestLake Financial Number have? My door.. then I wouldn't refinance so they started making threats ever since saying I'm always behind when I'm not.. they won't send me a true copy of the contract either they blow up my phone email and text 7 days a week.. stats at 8am till 8 pm, Desired outcome: New design of Westlake MyAccount Mobile App with brand new interface and user experience! As the largest privately-owned car rental company, the company operates in all 50 states plus Puerto Rico and has over 20,000 franchises and independent dealerships. Brought a car that was paid off . The amended agreement also requires Westlake to revise its SCRA policies and procedures and training to ensure that interest rate benefits are timely and appropriately applied to servicemember accounts. Auto Payment Calculator Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They keep saying that they are sending emails for first payment to reach out to me, and no one has reached out to me and my first payment is getting closer and closer (The 16th) I've removed auto draft from my account so that I'm not legally required to keep the vehicle after I make the first payment. Benefit and Protection No. Also is my down payment non-refundable? Westlake Financial Services is a privately held, Internet-based finance company specializing in the purchase and maintenance of high- and low-risk automotive installment agreements. 3937 They did many repairs wrong at that dealership and they botched the wiring. Get answers to our most commonly asked questions about Westlake here. I was tested positive for COVID for 3 weeks Ive called to let someone one, scheduled a later date to pay but still was tested positive for COVID so I was unable to go to work. LendingTree does not include all lenders, savings products, or loan options available in the marketplace. I have been having a HELL of a time dealing with SHIFT (A used car company) and Westlake Financial Services trying to get My Priu. Westlake auto finance rates start at 1.99% APR and go up from there depending on your credit score. They took 14,000 for my auto loan and I never seen my balance go down on my loan. WestLake Financial Phone Number information. I can attest to this. Westlake Financial Services account holders now have access to manage their accounts directly from their phones or tablets. Over the past 12-month period, BBB has received about 300 complaints about Westlake Financial, and over the past three years roughly 800 complaints. Now let me give you some necessary credentials for Westlake. I needed a emergency car for work and got a 2014 Hyundai Elantra with 44k miles. They are suppose to refund me the extra payment. From your post, you state that you purchased the vehicle in late July and your payment was due August 28, but you could not make the payment. Westlake Flooring Services Nighthawk account management portal gives dealers the tools to manage their account on the go. If you find a car you like, the directory shows you potential rates, terms and projected payments. Any scheduled transactions can be canceled 24 hours prior to the payment date by calling our Customer Service Department at (888)-739-9192. Dont know if this belongs here but im paying off my car and am out of a job at the moment. when I went to take it to a place to get that wiring figured out so that I could get my sensors to work since it has a technology package. These two issues alone would fail any State inspection test, but nonetheless the truck had a passed State inspection document inside the truck from the dealership. I have sent in death certificate to show I'm next of kin. They have ALL my paperwork and have had that for a month. SUBMITTED: Friday, November 14, 2014. What is the Westlake Financial Services website? This will surely increase the credibility of your complaint. as for them taking cars, i dunno, maybe you can try paying your monthly payment on more, What happens after you file a complaint or a problem to the email address that they provide to their reviews? What's New Version History Version 5.0.0 My bill is due in less than week. They are inconsistent with their answers and I dont trust them at all. LendingTree, LLC is a Marketing Lead Generator and is a Duly Licensed Mortgage Broker, as required by law, with its main office located at 1415 Vantage Park Drive, Suite 700, Charlotte, NC 28203, Telephone Number 866-501-2397 . Unfortunately, paying the bill can actually make your credit score worse. To successfully access your account, follow these simple steps below: Financial Services Registration Requirements, Please follow these simple steps below to successfully reset your Westlake. Desired outcome: Our team is ready to answer any questions you have Just need to get a copy of lein release . This essentially means that if the first payment isn't made or if Westlake decides to cancel the contract prior to the first payment for any particular reason that they can make the dealership take the vehicle back as well as return their money.. Im not sure on your situation but my wife has a q50 and its a complete shit hole of a car. I in turn contacted Westlake Financial to see how they could help and was told they had no control over that. I find myself in an unforeseen set of unfortunate circumstances & am requesting some grace. I have not been able to get in contact with their first payments department. You will need your account WestLake Financial Number, last 4 CPF digits, date of birth,, and the press. Westlake Financial gives auto loans of up to $50,000. But what's wigging me out about them is that when i increase my down payment range from their standard $1000 to $3000 the number of options actually goes dramatically down as does . All my payments show as on time(even that one.) Westlake Financial Services account holders now have access to manage their accounts directly from their phones or tablets. Westlake MyAccount offers customers the convenience of making a. The developer does not collect any data from this app. Westlake mobile application includes features to make a payment, sign up for a recurring payment, access payoff information, and much more! Web address to register with Westlake Financial Services. PAY RATE: $17.00 per hour plus bonus potential of up to . Drive off the lot in the car of your dreams! I am 70 years old and they took my caras many of you are dealing with. Westlake auto finance rates start at 2.99% APR and go up from there depending on your credit score. This app was helpful in the beginning its horrible now! is this gonna hurt my credit score? I would recommend to stay away from this lender until they decide to not have such a horrible application in place. SAT 10 AM 7 PM PST. I took it to a mechanical shop and I was told that the cost of repairs would exceed the value of the vehicle. I spoke to reps at Westlake and received information on how to combat this issue all to call days shortly after to be told I was out of time. Location of This Business. Thank you for bringing this matter to our attention. However, inventory varies from location to location, and the newest vehicles may not be available in your area. They are they signed a "first payment default clause" with Westlake on their end. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Search dealer inventory with a hassel-free car buying experience. "Where is the Title to my car" I want answers not excuses. The department also determined that Westlake had improperly delayed the approval of interest rate benefits to some servicemembers. Im going thru something pretty much the same. Took my car while i was working and didnt tell me anything. Is that when I should pay off the car? basically told [censored] you from your company and dealership. I did sign a paper acknowledging that the airbags had deployed prior, but there are open circuits and stuff and the whole airbag system is disabled due to this issue.. so I'm literally driving around with no airbags in a 2016. All my payments show as on time (even that one.) I do not recommend this company at all! They say here is the address Oh I'm sorry can't hear you and hang up. Fraud and i gave a down payment, Car loan with them and they blow up my phone all day every day even when no payment is due.. then threaten and send people to put letters o. My point is, there was never any reason for the Harassment. I instantly responded to my home when I saw that my 2012 Audi truck was not there. Share your photos and videos with others to prove the truth of your words. Our simple-to-use monthly car payment calculator provides Westlake Village car shoppers with options to customize their payments based on a number of factors: Vehicle Price: Enter the price of the specific Porsche model you are interested in, or a set vehicle price that is within your budget. This company charged me a $5.00 processing fee to deduct $400.12 from the same checking account they have received 26 previous on-time payments from. Register Now. Cancelling MyAccount eStatements Down Payment, desired Term (optional), desired Interest Rate . No repossession notice for being delinquent 60days - Before they can repossess goods from you on the grounds that you've defaulted under your contract, the lender must send you (and any guarantor) a repossession warning notice at least 15 days before they repossess. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The headlights didnt switch from high to low they had only one setting because a failed headlight switch which was notated to be fixed prior to purchase. New comments cannot be posted and votes cannot be cast. Review your pre-qualified finance terms and print your . Stop harrowing me stop calling emailing and texting.. send a complete copie of my loan and contract. Quickly view floored vehicle details, make payments, browse comprehensive reports, manage audits and access vehicle valuations from your computer, tablet, or mobile phone. Not only am I paying on a vehicle that should have not been sold in the first place I am paying 24.52%. They tell me to send money gram. Desired outcome: payment friday, tricked to bring car saturday and never got car on monday. Sidenote, i regret my loan through them every single day. . Also side note, they charge you an additional 5 dollars for paying with a debit card through the app. I've had an abundance of problems with the vehicle since then. With our additional financing options, you can get quick cash in your pocket by using your vehicle as collateral with a secured loan. If you would rather find out how much you qualify for over the phone, you can call us toll-free at (866) 553-3840. Westlake Financial's customer service team can be reached over the phone Monday through Friday from 9 a.m. to 9 p.m. and Saturdays from 10 a.m. to 7 p.m. at 888-893-7937. After receiving notice, a creditor must forgive any interest in excess of 6% retroactively back to the date orders are issued calling the servicemember to active duty. Manage your account online. Several complaints are related to problems with billing, interest and fees. But if I have title information and you can see it has been payoff for 7yrs. So glad I am done with this company. As of yesterday my December payment is also due now. All collections and services are performed in-house from their central facility in the Mid-Wilshire area of Los Angeles. Whether you have a lawsuit or a judgement, our New Jersey debt lawyers can help you determine your options and build a strategic roadmap to address your situation head-on. There is nothing in the contract I signed stating that the down payment is not refundable. LendingTree, LLC is a Marketing Lead Generator and is a Duly Licensed Mortgage Broker, as required by law, with its main office located at 1415 Vantage Park Drive, Suite 700, Charlotte, NC 28203, Telephone Number 866-501-2397, Step 1: Search for cars in the Westlake Financial car directory, Step 2: Fill out the prequalification form online, Step 3: Review and accept financing from the dealer, Pros and cons of Westlake Financial auto loans, How to apply for financing at Westlake Financial. The dealership and bank both have an obligation to ME AS A CONSUMER. If you are satisfied with the loan amount you can borrow and want to move forward with the car title loan application, your loan officer will help you complete the rest of the required paperwork . I purchased a 2014 GMC Sierra 1500 on August 30th from Sterling McCall GMC here in Houston and with a ton of Promises and a Forged State inspections paperwork the dealership and Westlake Financial refuses to uphold their agreement even though one of the major issues was that the vehicle was delivered with no oil in the motor five quarts low to be exact. Need someone to help.account [protected]. Desired outcome: Skip the dealer and buy (or sell) a car online with Carvana. Editorial Note: The content of this article is based on the authors opinions and recommendations alone. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. By hiring Westlake employees, we hope to grow and strengthen our organization. (Update, bill is due today. I've had an abundance of problems with the vehicle since then. GET OUT OF THIS TRUCK AND LOAN AGREEMENT. Years in Business: 43. Business Started: 1/1/1980. This review was chosen algorithmically as the most valued customer feedback. After doing some research I found this statute. Multiple times have I submitted a payment and after it says thanks for payment or payment is good but yet days after the payment due date, it would then tell you that the payment was not confirmed and you now owe us more money because of this. It may not have been reviewed, commissioned or otherwise endorsed by any of our network partners. Thanks! I couldn't remember which bank account I had my autopay linked to and thought I hadn't paid my, We are thinking about doing business with them again if we can't find a loan with a lower, I am always satisfied when I call west lake for any questions or to process my payment Devin the. Auto loan types. Please follow the steps below to register: After successful registration on the portal, you will receive a confirmation email. Finally, compare offers from different dealers and take a trip to the lot for a test drive. Westlake is pocketing the rest. Westlake Financial Services is a privately held, Internet-based finance company specializing in the purchase and maintenance of high- and low-risk automotive installment agreements. Westlake Financial Services Useful Information for Westlake Financial Services Customers Phone Numbers Support Phone 888-739-9192 Contact Phone 800-641-6700 Social Media Facebook Twitter Email Addresses Support Email wfscustomerservice@westlakefinancial.com Locations HQ Address 4751 Wilshire Blvd Ste 100 Los Angeles, CA 90010 For borrowers with credit scores below 700, down payments range from 7.5% to 10%. Credit unions, for example, may offer lower interest rates because theyre designed to serve members, even those whose credit is damaged. Lets review and select the contact method without having doubts. Way can't I pay off this car. 1,500 dollars to get my car back let's not mention that when they repoed it they also made sure to get my monthly payment from my checking account. * This company owes me $312.73 + processing fee another cahoot rip off the people scheme. BBB File Opened: 1/1/1984. New design of Westlake MyAccount Mobile App with brand new interface and user experience! 10/6/2022. Read More Complaint Posted 6/30/2020 April B. MyAccount Espaol Forgot Username? Westlake Financial Customer Service can assist you in determining the best WestLake Financial Auto Loan option for your situation. I'm the 3party . Generally, 10 days is going to be the past-due limit before a late fee is charged. Join our community, read the PF Wiki, and get on top of your finances! Take your voucher to the indicated dealership, and complete final paperwork. Click here to get notifications about new complaints of Westlake Financial Services. Now it's easier to manage your account, make payments, set up automatic payments, and much more new features! Once approved, you can make payments online using your Westlake Financial login, or you can send a check or pay over the phone. I will have paid over . I couldn't remember which bank account I had my autopay linked to and thought I hadn't paid my car payment! in 19 reviews, We are thinking about doing business with them again if we can't find a loan with a lower interest rate. in 20 reviews, I am always satisfied when I call west lake for any questions or to process my payment Devin the customer service rep. in 11 reviews. But they still want to process a repo for my car when Ive proved that I would be able to pay. 6 days isnt much if you're out of a job, but i would imagine you have at least a month before they start sending repo guys after it. Civil Rights - Housing and Civil Enforcement Section. i have a car loan with westlake financial, and the money i need to pay it is taking longer than i expected to transfer to my account. I would appreciate any feedback as im trying to contact them and they keep telling me the same they told you. I have been dealing with this company for 2 years, and I have had to skip a payment or 2 just so I can make necessary car repairs, well the repairs never stopped. Used vehicle, was in a wreck prior to me purchasing it. I've reached out to Westlake and they told me since I have not made my first payment yet I can do a buy back where my contract is essentially canceled and I do not owe anything to them. Call your lender and explain the situation. PLEASE! They received their payment in full from the insurance company 2 weeks ago and they are only going to refund me $265.47. Harassment with phone calls, violation of my TCPA rights, misinformation from each rude different representative. Its great looking and AWD but its been nothing but expensive problems and its only a 2014. Where is Westlake Financial Services headquartered? WestlakeCustomerCare@westlakefinancial.com, https://myaccount.westlakefinancial.com/wfsWebsite/views/Privacy-Policy.jsp. I don't see reviews about what happens afterward. My payment had me stressed out because my current disability payment was has not credited to my account yet. Only a monthly processing fee because i refuse to let them have my card/bank information to do autopay. I have ran across a problem with a used vehicle that I purchased through Chrysler of Lawerenceburg KY which did not even last 30 days. Customer FAQs. filed claim in April 2022 due to accident. Find vehicles that fit your needs search by desired monthly payment, vehicle price, body type, and more. They keep telling me my account number is wrong no its not. I immediately reached out to Westlake Financial and they informed me that I was 5 days late with my payment and asked me was I ready to make a payment. Servicemembers whose interest rate approvals were delayed more than 60 days will each receive $500. They did not take my June payment so fast forward to today (8/19/22) I have my car back but they still tried to claim that I was months behind on my payments even though I have valid proof and they even sent me this valid proof through an email and also I have the Westlake App on my phone. Do you know what that will cost so I asked how about certified check. Westlake mobile application includes features to make a payment, sign up for a recurring payment, access payoff information, and much more! Privacy practices may vary, for example, based on the features you use or your age. the only problem i had with Westlake was receiving the title but that had to do with an incorrect address at the time of loan initiation. LearnMore. MyAccount customers can log into their account through the app or use existing credentials if previously created on the Westlake MyAccount website (https://myaccount.westlakefinancial.com). 59. . Welcome to Westlake MyAccount. LoanCenter doesnt specify rates or minimum credit score requirements for auto loan refinancing, but all credit types are accepted as long as you can show proof of income. I called Westlake financial and spoke with Juan he saved the day! Were u able to get in contact with them? 865 Bassett Rd, Westlake, OH 44145-1142. Anyway, I got to the point I can not afford the repairs and the payments anymore, so before I got behind on any payments I gave the car back, it was clean, and no problems, it also had an electrical problem, the wiring to the headlights are burnt, and to the radio, and dome lights, I can not fix that, so, I was just told that the calls will continue until I get the car paid, I am a 62 year old woman on a fixed income, I cant afford car payments and a lot of car repairs, its not fair, and ever since Ive had this car, I have had to make repairs monthly, and I told them this, but they dont care what my problems were, they did not want to hear it, even thou they ask if Im happy with it, they did not want to hear that I am not happy, or any complaints I had. The SCRA provides that interest on any debt incurred by a servicemember before entering military service is limited to six percent per year. Westlake Financial Services is open Mon, Tue, Wed, Thu, Fri. Please enter a minimum of three characters. The mechanic I took it to though told me that losing $4,500 is less than paying off the full value of the vehicle when the vehicle isn't even worth it and that the repairs the dealership done are unsafe/reflectory of terrible craftsmanship. This is a issue handled by their first payments department. The Justice Department today announced that Westlake Financial has agreed to pay over $225,000 to resolve allegations that it violated the Servicemembers Civil Relief Act (SCRA) by failing to provide qualified servicemembers with interest rate benefits for the entire period required under the SCRA and by improperly delaying approval of interest rate benefit requests. Copyright. I refinanced with a nother company and the dealership and westlake are still giving me no answer. In order to take advantage of the interest rate cap, a servicemember must provide the creditor with written notice and a copy of their military orders or other documentation of their military service no later than 180 days after leaving service. Welcome to Westlake's MyAccount! I purchased the vehicle on 06/13/2022 and the vehicle broke down on 06/28/2022. Do they listen at all? 1 star. am i able to pay what i can, and pay the rest in a couple days? You can visit the official website at www.westlakefinancial.com. I took it to a mechanical shop and I was told that the cost of repairs would exceed the value of the vehicle. In doing so, WPM is helping to create a seamless transition experience for ACC customers. All collections and services are performed in-house from their central facility in the Mid-Wilshire area of Los Angeles. I settled them both for $1000 each, so the amount you're offering is good. Doing a Westlake Financial Deal. Of course Westlake FINANCIAL services violated my rights as a Consumer natural person. I recieved my weird welcome call on September 12,2022 with out any prior calls or bill payment options prior saying Im late. I ended up having to refinance my loan to get away from these crooks! Additionally, Westlake Financial Services initiated a credit check on this same transaction. Do I just drop the vehicle off at the dealership and wait for Westlake to cancel the contract? I alerted the claims dept of this unwanted situation and spoke with a supv about the insurance company's actions and was told that my account would be red flagged and check would On 8/24/22 I was at work when my ring camera went off showing a tow truck entering my driveway. Either way, we are here to help you! Can't find updated reviews. Westlake Services LLC. All rights reserved to Westlake Services, LLC. The developer, Westlake Financial, indicated that the apps privacy practices may include handling of data as described below. Auto Refinance Rates Called back the following day talked to one person who told me it would take 5-7 business days and they did not process my ACH after she told me she did. Those with the strongest credit (scores of 600 and above), may be eligible to borrow more than the car is worth, as high as 150%. You must be registered on the official portal to use all services and functions offered by the portal. Westlake MyAccount offers customers the convenience of making a payments and even setting up recurring payments through this application. Its feels like a complete set up between the 2 of them. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. questions you have Westlake Financial Services 4751 Wilshire Blvd #100 Los Angeles, CA 90010 (888) 893-7937 Hi! Read full review of Westlake Financial Services and 1 comment. NMLS Unique Identifier #1136. Westlake Technology Holdings is an automotive and financial technology company based in Los Angeles, California, with approximately $12.14 billion in assets under management. (These used to be called pre-possession notices.) Since 2011, the Justice Department has obtained over $476 million in monetary relief for over 121,000 servicemembers through its enforcement of the SCRA. Out of 72,485 within 50 miles of 90010 from participating dealers. We have a BIG problem. Visit our website to learn more or manage your account: www.westlakefinancial.com But always caught up on my payments. I put down $4,500 and I would hate to lose that amount. With as much as I'm paying for my vehicle I think this app should be working well for not just me but all of us it's pretty disappointing. Our team is ready to answer any questions you have about your loan transfer. For our system to access your account, you will need to enter your email address and password. 50 U.S.C. I have spoken with Westlake several times trying to explain my hardship. Enter your credentials to view your account. HELP. Contact Westlake Financial today. They charged an extra car payment sending my account in the negative and That wasnt just play money it was a necessity. Official Login At www.westlakefinancial.com. I thought by law you had 3 months to make sure they fix and pay for all issues with the car but Im not sure at all. This is my ONLY payment thats 22 days late, Ive called to let someone know that I would be able to make a payment the end of the week because I went back to work in order for me to work I need my car. Westlake Financial Services is headquartered in Los Angeles, California, USA. Only a monthly processing fee because i refuse to let them have my card/bank information to do autopay. Now you're in control of your next vehicle purchase! How do I cancel my Westlake financial payment? Is this your company? This company is heartless, do not deal with these people if you dont have to. I had my first payment was due on November 27, 2022 that I was unable financial to pay. You can make a payment on your loan using one of several methods, though many come with a processing fee: Autopay from your checking or savings account no fee Online payment using your checking or savings account no fee Online payment using your debit card $5 fee Westlake Financial Services continues to grow through its nationwide dealer network. The total you will pay over the course of the loan includes the price of the vehicle, interest, and other fees potentially including: Taxes and licensing fees Dealer fees Add-ons, such as an extended warranty or gap insurance Restrictions Westlake Financial provides auto loans for used and new cars in all 50 states. Desired outcome: Let us help you resolve your debt with Westlake Financial Services. Been dealing with customer service since Monday. To access your account, click on the WestLake Financial Login button at the top of the page. M. C. Pasadena, CA. Create an account to follow your favorite communities and start taking part in conversations. What a crappy CA based company. Westlake Financial is a Los Angeles-based auto finance company that specializes in subprime and near-subprime loans.