ticketek marketplace refund ticketek marketplace refund

(This can normally be obtained from the transport companys website). Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Safe, Fast and Verified Confirmation that the document cannot be replaced in time for the Booking. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. means the unforeseen change of the date of an examination that. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. In event of a Refund Application the English language version shall be the basis of settlement. Forcing people to own smart phones is not giving people choice and freedom. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Press J to jump to the feed. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. You may also wish to resell your tickets if you cannot use them. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I reported the scam to my credit card provider! IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. means the unforeseen change of the date of an examination that. Please also read the General Conditions of Refund. Where You have not been physically examined by aDoctor prior to the date of the Booking. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Change My Location Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Any temporary relocation for work must be for a period of at least 3 months. A police report or crime number to confirm the theft(Self-declaration not accepted). Where the examination is being provided by a commercial business (not by an educational board). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. It goes against our guidelines to offer incentives for reviews. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. So thanks very much! What can I do if my tickets are lost, damaged or stolen? Where You have not been physically examined by a Doctor prior to the date of the Booking. and subject to change at any time. The best person in the world. Suncorp Stadium Are Refundable tickets offered on Gift Voucher sales? Send them an inquiry many times and they are not answering! For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. A copy of the letter requiring Jury Service. If there is a financial failure of any Transport provider. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. I have now been trying for a refund for 6 months. All Theatres and productions and sporting events should seek alternative partners. Safe, Fast and Verified Inspite of giving all the details, continuous email stating - send it in new format or send more information. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Basically, because they're the only game in town, and they can do whatever they fucking like. This is such scummy conduct. They gave me specific number to call to move tickets. They are the shittest service in Australia. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo The customer service was super helpful and I got the ticket value back and it sold super quickly. I got tickets to a concert from ticketek that got cancelled of covid. Make a report to ACCC. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Hands down. Abusive partner? , please contact the Customer Service team directly for further advice about your Refund. Are Refundable tickets available through Ticketek Marketplace? I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Where you cannot provide evidence that the person affected is within the. I find the app difficult to navigate. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. On-top of that you cant call anyone to purchase ticketsTerrible. Here are 8 tips for writing great reviews. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. We/Us/Our We are the Booking agent with whom You made the Booking. There is no customer service centre you can call, just an automated voice call telling you to email. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. failed the examination previously and had to re-sit. They haven't responded to my emails! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. You may also wish to resell your tickets if you cannot use them. A copy of a notice from the examination body, school, college, university confirming the change of date. I got tickets to a concert from ticketek that got cancelled of covid. 2023 ProductReview.com.au Pty. Years ago I did a few days temping at Tiketek. Fuck that, what a joke of an optional extra. Any vehicleYouplan to use during theBooking. Where You are the business owner or registered Director, or a member of Your family is. So sorry. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Any translation of this document from English is for assistance and information only. I sent a message via the website and got the pdfs a day or so later. An incident number or report from the Police or relevant traffic authority. I have contacted your Customer Service team but have not received a response. Check to see if they have an online lodge system. I paid the additional cost in checkout for refundable tickets. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). NEVER NEVER again. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). There is not one good review about this dodgy company. Buy guaranteed tickets for sold out events at a fair price. Adverse weather with no Government Agency warnings not to travel. Everybody else looks like a paedo. 2023 Trustpilot, Inc. All rights reserved. Where You are the business owner or registered Director, or a member of Your family is. Fire A report from the fire service and/or police. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. There is no phone number, only an email which does not get answered. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. How totally useless. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service.