pentair communication to discovery service failed pentair communication to discovery service failed

Plug the included reed float switch wires into the side of the Sump Controller. Place a wind break around pool. Outer air coil clogged with debris. Relay connection failed. This is only required the first time you run this application. The support and tools you need to get the most out of your Pentair products. 5. Improper plumbing valve settings. How do I find a dealer or store that sells Pentair connected products? It is very cold outside. Possible Compressor's internal relief valve or overload protection device is faulty. Pentair don't advertise the Easytouch systems as a 1 or a 2 but they are currently on their second hardware revision. Health Care. Fill out a contact form to get a personalized response from our pool heating experts. Im an independent dealer but not currently enrolled in a Pentair Partners program. Therefore, the pump will speed up to maintain flow. The Color Sync Controller forPentair Color LED Lights is compatible with MicroBrite, GloBrite, IntelliBrite, ColorVision Bubbler, and MagicStream Laminars. Select dazzling light shows from 7 predefined themes or 5 fixed colors to suit your mood and set automated lighting schedules to meet your lifestyle. You can have only one email address with an associated password on your account. Pentair remote would only connect locally, but not REMOTE - FIXED! For a better experience, please enable JavaScript in your browser before proceeding. Water circulation pump not on. If your pump is not running, the water in the ChemCheck will be stagnant and will not be representitive of your actual pool water. For the added convenience, security, and peace of mind of being able to use your smartphone, computer or tablet to monitor your BBU. Do NOTattempt any internal adjustments inside the heater. Communication issues are among the most common problems people run into with their Pentair pool equipment. 2. What is a battery backup unit (BBU) sump pump? Adjust all plumbing valves. Set spa pump timer for longer time. In addition to making it easy to automate your pool schedule, the IntelliConnect Pool Control and Monitoring System also provides you with information on your equipments performance. View source version on businesswire.com: https://www.businesswire.com/news/home/20200415005199/en/ Jim Lucas If this is not done, the readings will be inaccurate. Stay smart, connected and protected with the Pentair Home app; offering a range of connected products that give you command of your home's water. Public port closed. appliance. Hello friends, if you're trying to install the WD Discovery software and you're getting stuck with a message saying "Installation failed", there's no need to. LOW REFRIG Alarm:Refrigerant low pressure switch is open. The Pentair Home app accepts a wide range of Pentair Connected water devices that can be used throughout a home to help your customers move, improve and enjoy their water. The Color Sync Controller allows you to set your lights to automatically turn on at twilight. Also, hold Mode Button for ten seconds until orange light appears. Try to reset the password again. Incorrect wiring. Go to this URL in the browser for the first file. Make sure heater is installed with the required placement clearances for air flow and roof clearance. Fan is NOT Turning. Aio control valve (20 pages) Control Unit Pentair FLECK 2910 NXT Installer Manual. ChemCheck measures Oxidation Reduction Potential (ORP) which is the effectiveness of your sanitizer pH and water temperature. Press the Mode Button and the Mode Light will blink blue. The app can only monitor the device, not control it. Dirty or worn filters or clogged lint traps. With seamless Wifi or Bluetooth wireless technology via the Pentair Home app, you can set up, monitor the pump or change the flow rate from anywhere. Your Yes you can add (or remove) installers to your account via thePentair Pro Web app. Undersink & Countertop Filtration Systems, Residential Softening & Filtration Valves, Recreational Vehicle Plumbing Accessories, Turf Management & Pest Control Accessories, Commercial Filtration Solutions Customer Service, Water Supply & Disposal Pro Support Contact Us, Pentair Medical Carrier Transparency Reports, Do Not Sell or Share My Personal Information - CA Residents Only. Discharge air flow is restricted. What kind of alerts will I receive about my Pentek Intellidrive? Verbal communication is important because it is efficient. Replace Capacitor, Replace Fan motor. 1. Im having problems connecting my product to the Pentair Home app. The aux relays are the large-ish 2" x 1.25" Omron devices that are bolted to the load center/enclosure, while the valve relays are the smaller .5 x .25" relays that are soldered onto the outdoor control board (or personality board for Intellitouch). Plug the Sump Controller into the wall outlet. Communications Program Manager & Pentair Foundation Vice President at Pentair Minneapolis, Minnesota, United States. Due to security concerns, when ADS is not reachable, Required Trusted CA turns ON even it was set as OFF initially. Low water flow when switched t. Corrective Action: Verify water pump is on. Skip to page content. Get the support you need and the tools you crave for all your Pentair products. Pentair is your partner to optimize the life cycle management of your system. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at homeassistants like Alexa or Google Home. Why does my ChemCheck only take readings when my pump is running? 2023 Poolheatpumps.com. What type of debris does the Prowler 930W capture? Set the location of your Sump Controller. The firmware version can be found on the label side of the protocol adapter. Choose the device (name will always start with the letter PNR). Why does my system say Offline on the Connected Salt Level Sensor dashboard? Disconnect TXV bulb from suction line (SL), have it in your hand, if pressures go back to normal, then reinstall the bulb on suction line (it may have some debris stuck in the port). The Color Sync Controller enables automated light scheduling via the Pentair Home app. For a wireless remote, stand near the receiving unit while you're testing. Corporations. How do I remotely monitor a customers connected Pentair product? Download the resulting ZIP file, which is an archive of a web application that is configured with your choices. How do I factory reset my Connected Salt Level Sensor? Before running the new installer, please uninstall your existing version of ScreenLogic Connect. Clogged filter pump impeller. We're here to help with any of your product inquiries. formufit slip tee pvc fitting. This article aims at providing an insight into how SNMP Discovery works. Set pool pump timer longer. Then, repeat Tank Setup in the app. How do I turn my pump ON/OFF? In both Screenlogic app and SLConfig I CAN connect through remote adaptor connection. The answer to that question is "it depends on whether you've got an Easytouch 1 or an Easytouch 2" . Why is my pump not running when its supposed to be running? How does my IntelliFlo3 VSF pool pump adjust to pool conditions? What scheduling options does The Color Sync Controller offer? Low refrigerant pressure caused by a Refrigerant leak. Internal bypass valve damaged or clogged with debris. Not saying that is a good thing but was how to use it again. Please type an address. Residential customers have the option, via the Pentair Home app, to find a service provider in their area who is enrolled in a Pentair Partner program. Everything connects to a single data bus - I'll call it a "comm bus" - and one bad device can foul up communication for everybody else. a tcpdump at the checkmk machine shows that only the icmp packets are sent and received. Make sure your phone is connected to your 2.4GHz WiFi signal from your router. **Those that are "hard-wired" to the outdoor panel do not have any externally visible indication that the comm link is working. The Resource ID for Discovery Service . Orange =Sensor is in factory reset mode. Adjust all plumbing valves. What kind of equipment can I control with IntelliConnect? Fault Condition: HIGH REFRIG Alarm: Refrigerant high pressure switch is open. On Intellitouch units, Pressing the Heat button initiates a communication with the outdoor panel to retrieve the heat settings. Public Libraries. Pentair 930/920/910 Active Brush, 360345. gerber lil sticks arsenic; wayfair small touch lamps; statement jewelry for black dress; high security mortice lock; true religion ricky jeans red stitch Press OK when prompted. Internal bypass valve damaged or clogged with debris. Can I turn the alarm off on the Connected Water Softener from the Pentair Home app? Pull vacuum and recharge. Use the Office 365 Discovery Service. It should be located near the top of the sump pit. Why doesmy ChemCheck pH reading differ from my water test? If bad, replace thermistor. For Mac, Download ScreenLogic Connect for Mac Computers (Mac OS versions 10.8 and higher), When prompted, click Desktop to save the file on your desktop. Yes, all products on the Link2O app are moving to the Pentair Home app. Ut nec hinc dolor possim mei ludus efficiendi ei sea summo mazim ex. The 2.4GHz frequency was intentionally chosen for this product because it has a longer range that is better-suited for basements, outdoors, etc., whereas 5GHz is designed for shorter distances. read more Poolservice123 Shut off air blower and or Venturi inlets that allow air turbulence in the spa. When common issues occur with your Pentek Well Defender, you will be notified for over-current, dry run, over/under voltage and waterlogged tank. Pentair Intelliflo 3 VSF Wifi pump WITHOUT Intellitouch or Screenlogic - Homeassistant integration? Adjust Plumbing valves. Verify the e-mail address that you have listed on the account. Read more. I received a notification on my Pentair Link2O app that my connected product is moving to the Pentair Home app. OR. . This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro apps. How to setup my device for mobile access? Note:Turn off power to unit prior to attempting service or repair. Call your dealer for advice. If below this range, replace transformer. If you receive a request, you can choose to contact the homeowner to learn more, accept or deny the request. The Pentair Home app also allows you to schedule automated cleaning cycles to ensure that your pool is always pristine. Replace Compressor. If you have questions about ordering Pentair replacement parts, and pool products, please use the following contact information: CUSTOMER SERVICE / TECHNICAL SUPPORT Customer Service (8 A.M. to 4:30 P.M. Eastern and Pacific Times) Phone: (800) 831-7133 Fax: (800) 284-4151 Web site Visit www. Should have 120 volts to ground and 240 volts across power legs. Solid blue =Sensor is now connected via Bluetooth wireless technology APPLYING THIS FIRMWARE TO COMMERCIAL INTELLICHEM WILL BREAK ITS ABILITY TO COMMUNICATE REMOTELY. Faulty Compressor contactor. Also, any account changes, such as password reset, require confirmation codes that are sent to the users verified email. It can be helpful to support verbal communication with both nonverbal and written communication. How can I control my lights with the Color Sync Controller? pool/pentair-521107-upgrade-kit/131140, EasyTouch Pool & Spa 8 function & Pentair Screenlogic Interface & Wireless Connection kit for EasyTouch & Intellitouch Control Systems. Traditional test kits measure the amount of sanitizer in water, but not necessarily its effectiveness. To turn the pump on, toggle the off button to Enabled. The following problems can be caused by faulty communication: pressing a button on a remote or indoor controller does nothing an Intelliflo pump won't run the schedule screenlogic can't control the system Dirty or worn filters or clogged lint traps. Unit power is ON, and Set Temperature is above Actual. Check your junk or spam folder for the e-mail. The CI Identification phase is where Discovery attempts to determine whether the target . Keep your hands and hair clear of the fan blades to avoid injury. Faulty Compressor. If this plunger is visible, while your pump is on, then there is not enough water flowing through your ChemCheck. A commitment to honor 13 fallen service members whom we lost on Aug At the start of 2022, I wrote down a goal: "Launch and grow 13 for 13 Heroes." Liked by Marybeth Thorsgaard Tap on the check box to agree to the Terms of Service. 2012 - The Wireless Link has the Pwr light on green solid and the tx light is beeping yellow (like always) Alexa seems to recognize the "open pentair" command and will accept commands like "turn off pool light" but then nothing happens. 632 followers . saint michael necklace silver; professional dual wireless microphone system; sub-zero 24-inch designer column refrigerator The app can only be used to monitor the device, not change settings on the softener. Compressor contactor is stuck open. No dealers found. Please type an address. Gather server utilization and network connection data to create a detailed migration plan. Check resistance of switch, if open, replace switch. Sending GATEWAY remote connection request. Unplug your existing sump pump from wall outlet. Check the fan blade and make sure it is not slipping or broken. Tap the check box to agree to the Terms of Service. Do NOTattempt to adjust or service without consulting your dealer, professional pool or air conditioning contractor. Our Pentair Home app experts have rounded up the most pressing questions from water enthusiasts just like you. 1. Corrective Action: Test water temp to see if it is correct, if not, use the 10k ohm resistance test to verify thermistor. This article describes Discovery with probes and sensors (not patterns). Does the Connected Water Softener work with my smart home system (Alexa, Google Home, etc)? Start exploring below. To interact with the Discovery Service API you send HTTP and OData requests. Please visit thesupport pagefor your specific Pentair connected device. First, a smidge of background the Easytouch (and Intellitouch and Suntouch) equipment uses the Motorola 68HC12 family of microcontrollers, now made by Freescale. The alarm must be turned off on the softeners control panel. First, youll need to set up your IntelliFlo3 VSF pool pump in the Pentair Home app if you dont already have it. Also make sure all other valves are open or in the proper positions to allow proper water flow through heat pump. Click CONTINUE on both the INSTALLATION and the Bluetooth wireless technology PAIRING screens. Instead, the ChemCheck measures ORP which is a direct measure of your waters ability to sanitize bacteria. If you want to delete historical data from the app, go to Settings and Remove Device. With a wealth of experience in CO 2 systems in the brewing, beverage, and selected niche markets, Pentair has gathered extensive know-how in the intricacies of servicing and maintaining CO2 plants. Sprinklers spraying on the outer air coil during cooler temperatures. Nov 25, 2021. pentair communication to discovery service failed. West: 213-291-9276Southwest: 214-764-8551 Midwest: 312-229-0026 Northeast: 631-223-7175 Southeast: 239-247-5878. Corrective Action:Check the capacitor and fan motor. Air and water temperatures too cold to operate the heat pump. Please type an address. Inspect & clean pump impeller. The LEDs for any active circuits will also be illuminated. NOTE: There is no need to update your adapter if it already has the latest firmware revision. 7. How many Connected Salt Level Sensor devices can I have connected to my account? The recommended method described here requires an active Ethernet connection to the Internet. (104 pages) Control Unit Pentair FLECK7000SXT Service Manual. What is the Low, Med, High in the Salt Usage Graph? Use the Global Discovery Service to find which environments the user of your application can access. Youll know: How many users can I have on one How to setup my device for mobile access? Why didnt I receive an email after resetting my password? If this does not correct problem, call for service. Skip to page content. CAUTION:High Voltage Checks. Download the Protocol Adapter update tool (available for PC and Mac): PLEASE NOTE: THIS FIRMWARE IS NOT FOR COMMERCIAL INTELLICHEM. Replace Fan relay. To update the In-Wall Touch Screen, you must update three files stored on the device. manage employee service awards program. Connect Pentek communication hub to the drive, Replace the drive cover and restore power to the drive, Brine tank dimension, recorded from tank setup, Connect the Pentair Home app gateway to your home router using the Ethernet cable provided, Verify the BBU is connected wirelessly to the gateway, Create your account using either a computer (recommended), tablet or smart phone, Follow the steps at login to create your account and program the, Easy To Install And Use Plug And Play Wireless Setup With No Wiring To Run In Your Home, Provides Advanced Notification When Your Home Is In Danger Of, No Long Term Contracts, Cancel At Any Time, Remotely Test Your System From Anywhere In The World, Access To Helpful Resources To Help Keep Your Basement Dry. The CI Identification phase is where Discovery attempts to determine whether the target device that is being discovered already Loading. Service discovery protocol (SDP) is a networking standard that accomplishes detection of networks by identifying resources. The units top access basket makes it easy to empty following a cleaning cycle. Clean entire filtering system and or replace filter element. With extensive experience in pool repair and manufacturing, we cater to all your pool and spa needs with the utmost customer assistance. Low or restricted water flow through heater. Find source of refrigerant leak and fix. Event ID: 7000. With Workstation v16 they seem to prefer to add features to prevent installing it, validating the license, activating it, dealing with Linux kernel updates. From filter to flow, tap to pool, shower to sump pump, we help you move, improve and enjoy your water, with peace of mind at your fingertips. Pentair had revenue in 2019 of $3 billion, and trades under the ticker symbol PNR. ** Amazon Echo and AlexaTM are trademarks and/or registered trademarks of Amazon Technologies, Inc. iOS is a registered trademark of Cisco Technology, Inc. What measures are in place to secure my data? All from the easy-to-use Pentair Home app dashboard on your smart device. Remote connection authorized. All the pre-requisites were met before I finally pressed the "Discovery" button on the collector VM. I inserted the batteries but the blue Mode Light is not on or ha stopped blinking. Low or restricted water flow through heater. Improper plumbing valve settings. You may use water at low pressure to thaw ice build up on the outer coil, shut the heater off when doing so. Connection to Discovery Service. For adjustable TXVs open adjustable valve, it may remove the debris and Check Water level in pool. What should I do? Undersink & Countertop Filtration Systems, Residential Softening & Filtration Valves, Recreational Vehicle Plumbing Accessories, Turf Management & Pest Control Accessories, Commercial Filtration Solutions Customer Service, Water Supply & Disposal Pro Support Contact Us, Pentair Medical Carrier Transparency Reports, Do Not Sell or Share My Personal Information - CA Residents Only, For PCs, download the ScreenLogic setup program for Windows XP, WindowsVista, 7, 8 and 10, If your browser shows an information bar, click and then select "Download file". For example, when dirt or debris loads into a filter between cleanings, the pump will sense a reduction in flow due to a higher restriction in the flow path because of the presence of that dirt or debris. When prompted, click Desktop to save the file on your computer. Both the A and B data lines are required for any communication to work - it doesn't work with just one. You will receive a push alert and email when your salt or battery is low, or when your sensor is offline, regardless of your notification preferences. Where can I install the Color Sync Controller? From general app management to specific product details, and everything in between. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive. Yes, Pentek Tri-Larm alerts you if your power goes out. However, at this time, Pentair Home and Pentair Pro are not integrated with other smart home devices, or connected via voice with at home assistants like Alexa or Google Home. TROUBLESHOOTING Detected Errors If a communication error is detected, an Error Screen will alternate with the main (time of day) screen every few seconds. When I select remote adaptor everything works fine and all functions work properly, however when I select the Local adaptor, I just the spinning "thinking" wheel indefinitely. There are many variables that can cause errors in reading a test strips or reagent tests. Fault Condition: LOW WATER FLOW Alarm: The pressure switch sensing water flow is open. When a request is sent, you will receive a notification on your Pentair Pro app account. How do I create an account in the Pentair Home app? We've got you. Pentair Home App Support App FAQs LET'S DIVE INTO THE DETAILS. What is the difference between an Admin and an Employee in the Pentair Pro app? Customer reviews and photos may be available to help you make the right purchase decision! ** Amazon Echo and AlexaTM are trademarks and/or registered trademarks of Amazon Technologies, Inc. iOS is a registered trademark of Cisco Technology, Inc. Valve relays on an Intellitouch personality board They're all 24vdc relays, which means 24 volts dc is required to "energize" their coils. Dirty or worn filters or clogged lint traps. Pool is not getting up to temperature. Control Board Failure. Suction leak allowing air into the water flow. Pentairwater pool and spa intellitouch screenlogic user's guide, Video & lighting protocol adapter (16 pages), Pentair pool products pda quick start guide owner's manual (4 pages), Pentair water pool and spa pda user manual (4 pages), Control system for pool and spa (128 pages), Wireless connection kit for intellitouch and easytouch control systems (12 pages), Easytouch intellitouch control system upgrade to intellicentertm control system (20 pages), Control systems for pool and spa (48 pages), Pool and spa control system (with optional intellichlor electronic chlorine generator) (32 pages), Pentair pool products lx-100ez easytouch pool/spa control system installation and owner's manual (32 pages), Manual will be automatically added to "My Manuals", Intellitouch Screenlogic Interface Accessory Kits, Personal Digital Assistant (PDA) Description, Important Precautions (Tablet, PDA, and In-Wall Touch Screen), Cold Boot/Power On-Off/Reset (Tablet and In-Wall Touch Screen), Save System Settings (Tablet and In-Wall Touch Screen), Less Walls and Ceilings Equals Better Wireless Reception, Recommended Wireless Router and Protocol Adapter Location, Wireless Router and Protocol Adapter with Existing Indoor Control Panel, Adding a Wireless Extender Wall-Plug for Large Homes/Properties, Connecting Without Broadband Internet Access, Connecting to Your Home Network with Broadband Access, Installing the Wireless Extender Wall-Plugs for Large Homes/Properties, Start up the Intellitouch Screenlogic System for the First Time, Accessing Intellitouch Screenlogic Configuration Program, Installing Intellitouch Screenlogic Software on a PC or Laptop (Itc15 Kit Only), Start the Configurator Utility on the Tablet or In-Wall Touch Screen, Start the Configurator Utility on the PDA, Transfer Time from the Configurator Utility, Screenlogic Configuration and Maintenance Screen, Changing the Display to Show Fahrenheit to Celsius, Creating Custom Names for Auxiliary Circuits, Display a Circuit Function Button on the Main Screen, Intellitouch Indoor Control Panel Circuit Names, Configuring Valve Actuators (Controlled by AUX or Feature Circuit), Setup Solar Equipment and Heat Pump Options, Activate the Chlorinator Control Interface, Configure Is10 Spa-Side Remote (Step 5 of 5), Configuring Pool and Spa Heating System Options, Lights Screen: Configure Set Colors Tab (Color Set), Intelliflo Status and Intelliflo Controls Screen, Intelliflo Status and Intelliflo 4X160 Controls Screen, Why Does the Configuration Program Say "Looking for Controller, My Screenlogic Device Stopped Responding to Inputs or Is Acting Strangely, How Do I Exit the Screenlogic Program While Using the Tablet or In-Wall Touch Screen, My Tablet or PDA Wireless Settings Have Been Deleted Accidentally, What Do I Do, How Many Screenlogic Protocol Adapters Can I Install in an Intellitouch System, My Tablet And/Or PDA Lost the Wireless Connection to the Screenlogic Wireless Router or Range Extender. First, update the Protocol adapter for all systems, as explained in Step 1. IntelliConnect makes it easy to schedule pool heater settings, lighting adjustments and more using the Pentair Home app. I've been trying to use Azure Migrate Private Preview to discover more than 2500 VMs from a single VCenter Server. If you looked at the RS-485 signal on an oscilloscope you'd see that the signal varies between approximately +12 and -7 DC volts. Connecting to Relay Server at 65.18.193.192:7576. pressing a button on a remote or indoor controller does nothing, an Intelliflo pump won't run the schedule, communication timeout errors show on the intellitouch indoor panel, an Easytouch wireless remote or indoor panel shows "No Comm". In the App, go to the Pentair dashboard, then press ADD A DEVICE. Via the Pentair Home app, the IntelliConnect Pool Control and Monitoring System offers real-time alerts and status information. Pool is not covered. Automatic pool vacuum causing restrictionReclaim charge. Why should I buy a Pentair Home app compatible BBU? Heat Pump is in the five minute safety delay and Compressor has not started. Simply connect IntelliConnect to your home WiFi network, download the app, add your equipment and start scheduling your desired routines. What are the major benefits of having the IntelliFlo3 VSF pool pump? The Prowler 930W features WiFi control via the Pentair Home app. To learn more, visit Pentair.com . The Water Softener cannot be connected to the 5GHz frequency. Possible Cause: 1. Discharge air is accumulating and being drawn back through the outer air coil. 7" Profile 700 In-Wall Touch Screen Update (2011 and prior), 7" TS7 In-Wall Touch Screen Update (late 2011). Enter your email address and a strong password. Skip to page content. Replace Capacitor. ChemCheck uses an electrical pH sensor. Once set up, select the settings at the top right on the device home screen. There is no limit to the number of devices you can be logged in on. To factory reset your sensor, hold the mode button for ten seconds until the mode light turns orange. Compressor cuts on briefly and then off after Five minute delay before set point is reached. Plug the Pseudo Plug into the back of the Piggyback Switch. Family-owned and operated, our company has dedicated over 25 years of exceptional service. You will need to download three files, one at a time, to the NandFlash directory on the TS7 touch screen using the built-in Internet Explorer browser. Here is what Im seeing, In both Screenlogic app and SLConfig I CAN connect through remote adaptor connection, The Wireless Link has the Pwr light on green solid and the tx light is beeping yellow (like always), Alexa seems to recognize the "open pentair" command and will accept commands like "turn off pool light" but then nothing happens. Can I download and use the Pentair Home app and range of connected products if I live outside of the U.S.? The Prowler 930W uses a powerful, high-speed scrubbing brush to clean all surfaces of your pool. Try to reset the password again. 2. The Naming Service maintains a table that maps named service instances to . for the last 2 years, i had this all dialed in but for some reason it stopped working. Gurumandala > News > Uncategorized > pentair communication to discovery service failed. Caution: High voltage checks. With water flowing, check resistance of water pressure switch, if open, replace switch. The ChemCheck remains in a sleep state in order to conserve power and it wakes up regularily to take readings. What about the historical data from my previous softener? The app is free for anyone to download and you can install Pentair connected products and see the installations on the app. Corrective Action: Verify water circulation pump is on. You will need to download three files, one at a time, to the NandFlash directory on the Profile 700 touch screen using the built-in Internet Explorer browser. Please try another location. Pentair Automation Systems - Further Reading. If you're having a radio problem it could be a faulty radio for sure, but could also be an interference or range problem.