You can ask the customer to return the item, but he has no legal obligation to do so. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Do not refund half. on Press question mark to learn the rest of the keyboard shortcuts. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. They help the organizations to focus on the other parcels they have to deliver. This months episode of the eBay Seller Spotlight podcast is live! The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. I can't really remember what specific package I mailed it in. USPS. Dial 1-800-275-8777 and explain the issue to USPS customer service. - edited Visit the nearest USPS location and fill out a request form. Ebay always takes out the fees and send the remaining money to the Bank on file. It sucks. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Check out this video to understand how dimensional weight is measured when shipping. I've only had to use these pics a few times but they save a lot of hassle. I'm based in the UK I had two items sell on the same day, both with InPost delivery. I just wanted someone else to take a look at the photos and tell me what they thought. NO Cash Refund for wrong purchased items. A buyer will offer to purchase your item and send a larger payment than required. They never sent it back. In order for it to work, sellers must provide proof of item delivery. Do not do that. I have sent the item you ordered to the address on file with ebay. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Some of this advice may be second nature to you, or may not apply to all sales. Report a buyer if you think they have acted illegally or fraudulently here. It also looks like the original label is a printed label, cut out and then taped on. If they do then you have to either refund or call eBay and try to make your case. Just thought Id share. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. The final resort is to submit a missing mail search. All items are made out of High Quality fabric. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Should I try to see if it was mixed up with another package? If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Both early political pieces. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I had been using half sheet sticky labels for almost a month before sending out this order. Same thing just happened to me and I was able to keep the earning. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. If the package was mixed up by GSP, then they should handle it. But the fact that she specifically took a photo of the top tells me it was meant for me. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. A buyer from Europe orders at item and pays for it. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? 1. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. That necklace couldn't have come from me. I dont understand why he thought that she wouldnt notice? The item's condition was misrepresented. This is the message:Just wanted to say that the item I received was not this one. It WAS new in the box. Attached is a picture of a side buckle and the package with address label. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. 09-10-2020 09-10-2020 I agree with that. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. That is not the package i sent your cosmetics in. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Remember that if an offer looks too good to be true, it probably is. to fight them over this and go to the Phillippines is beyond annoying. Seller deleted listing immediately after purchase? Its just getting worse, sadly. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? This is a type of blackmail. Please Help! I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. There is undisclosed damage to the item. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! 04:28 PM. For more information kindly send . You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Create an account to follow your favorite communities and start taking part in conversations. I did buy the shipping label through ebay. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . $15 each. I talked to manager and simply were told nothing can be done. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. There is no way to dispute a transaction once its finalized in this way. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Aamzon advised we can do what we want. I guess it depends on whether the item they are sending back is worth paying the shipping on. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I recently had the same experience. I asked for a picture from the buyer and it was some plastic item. Read the feedback other have left for the person. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Does it look like your packaging, apart from the labels and the stickers? If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I think the label on top is Canada Post's label they put on once it enters their country. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. But they said flat out "we don't mix up packages" and reiterated. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. The buyer confused me with another seller. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. The item could have gotten mixed up during a customs check? So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Loophole on eBay! Once payment is confirmed you ship it promptly. Put it in a bag took pics opened case and returned back explained. man!! Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. i think someone is trying to scam me like this to. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Things like this happen. Person buys 2 things. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Add any photos you have of the wrong package. Copy and save both forms before submitting them. eBay will not assist with a transaction that occurred beyond its purview. In my experience, the wait times are usually short and they do call within the estimated time. They can claim the item was not received, claim a refund and make off with the expensive item. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Then find one of the facebook groups for sharing scammy ebay users and share his username. E bay in many cases are making more profit than the sellers. This was shipped by Global Shipping Program. Update 2: So my next step was to file claim with UPS. why it was refused and Never heard back. I told Ron that this was, "pardon my French, absolute bullshit." Phone eBay and they said I should have tried harder. They readily cooperate with law enforcement. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? But I would like to reach more buyers. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. There is one more scam that I have had to deal with. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. by asking the buyer questions or calling the post office? Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. The unofficial eBay subreddit. And third, we started to build PayPal's business off eBay. You can always appeal later. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Welcome to the Selling board! I asked the buyer if the package he received was damaged or opened. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. on The status says the item was "Delivered to agent," so the item shows as delivered. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Press question mark to learn the rest of the keyboard shortcuts. The email will state that the payment will be released to you once you have proven that the goods have been sent. As its a scam, you will never see your money or your items again. No they dont. Those are not indicative of any scam. Its the reason Im looking into EBay Protection Program right now. or the buyer? I was hoping it was a post offcie mix up. I had a customer contacted me that the item was damaged in transit. 01:24 PM. They have always just put new shipping labels over the original label on the unopened package. To cancel your order: Go to My Purchases. I have to take her to court! I'll have to ask her what she sees different because I know it's the same. Or is it possible it was mixed up with a different package? The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The buyer then tried to repeat that same scam several times. I really feel like I am not getting any protection from scammer buyers on eBay. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? what is beyond infinity most expensive car ticket. The most common dispute for a scammer is the "not as described" dispute. Only first-class mail can be certified. I sold 4 of the same items. If they did, I don't know how they'd be able to verify. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . How were you able to call eBay? An option to dispute the refund and report the buyer will appear. A collectable which I still have. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? 26-05-2020 Disputes about the quality of the item are not billing errors. The buyer could be lying. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. I know I have to send the refund regardless, right? 2023 Comparitech Limited. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. What can I do in this situation to avoid loosing $900 and the item as well? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Thanks for the reply. 05:05 PM. This topic was automatically closed 180 days after the last reply. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Got my money back and a promise from eBay to better train their support staff -_-. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. "That picture shows different items rather than what I sent. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Heres how. Did you try talking with the buyer? Made sure we sent all images to amazon as it was within 30 days of purchase. 26-05-2020 What would you do? Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. 03:13 PM. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. 26-05-2020 To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Select Order Not as Described. So Im hoping he doesnt return anything. I have been talking to someone with same story Im trying to buy a car.
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